Terms and Conditions

VI. Acquisition of title, transfer of risk of damage

If the buyer is a consumer, the title to the goods as well as the risk of damage to the goods passes to the buyer upon receipt of the goods from the selected carrier or at the time of receipt of the goods at the store.

If the buyer is not a consumer, the seller will hand over the goods to the buyer by handing them over to the selected carrier for transportation to the buyer and allowing the buyer to assert rights under the contract of carriage against the selected carrier. The risk of damage to the goods passes to the buyer who is not a consumer by handing the item over to the selected carrier for transport to the destination specified in the order.

VII. Claims for defects in goods

The Seller shall deliver the goods to the Buyer in quantity, quality and design as agreed in the purchase contract. If the quality and workmanship are not agreed, the seller performs in quality and workmanship suitable for the purpose evident from the purchase contract.

Detailed conditions of the Seller's liability for defects of the delivered goods, as well as the manner of making a complaint, complaint periods, claims of the Buyer due to defects of the goods are detailed in the Seller's Complaints Procedure (hereinafter referred to as the “Complaints Procedure”). This complaint procedure also regulates in more detail the claims of the buyer who is a consumer from defects of the goods. By concluding the purchase contract, the buyer expressly confirms that he / she has become acquainted with these Complaints Procedure in detail before concluding the purchase contract. The buyer was notified of this complaint procedure sufficiently before concluding the purchase contract and had the opportunity to get acquainted with it in full.

VIII. Consumer's right of withdrawal

The provisions of this Article VIII. of the Terms and Conditions apply exclusively to the buyer who is a consumer. Thus, when the term "consumer" is used in this article, it is meant the buyer who is the consumer.

If the purchase contract is concluded by means of distance communication (in an online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods (if the subject purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods). Withdrawal from the contract of sale must be sent to the seller within the period specified in the previous sentence. Withdrawal from the contract the buyer sends to the address of the seller's premises: The cost of returning the goods in question to the seller shall be borne by the consumer.

In the event that the Buyer withdraws from the contract under the preceding paragraphs, the Seller shall refund the funds received from the Buyer (except for the amount of additional shipping costs incurred as a result of the Buyer's chosen delivery method other than the cheapest method of delivery offered by the Seller ) within 14 days of withdrawal from the Purchase Agreement by the Buyer in the same manner as the Seller has accepted it from the Buyer, unless otherwise agreed between the Buyer and the Seller. The Seller is also entitled to return the performance provided by the Buyer upon returning the goods by the Buyer or otherwise, if the Buyer agrees and does not incur additional costs to the Buyer. If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that the goods sent to the seller.

The consumer shall be liable to the seller for any reduction in the value of the goods in question as a result of the handling of the goods in a manner other than that which must be disposed of in order to return the goods.

Detailed conditions of the Seller's liability for defects of the delivered goods, as well as the manner of making a complaint, complaint periods, claims of the Buyer due to defects of the goods are detailed in the Seller's Complaints Procedure (hereinafter referred to as the “Complaints Procedure”). This complaint procedure also regulates in more detail the claims of the buyer who is a consumer from defects of the goods. By concluding the purchase contract, the buyer expressly confirms that he / she has become acquainted with these Complaints Procedure in detail before concluding the purchase contract. The buyer was notified of this complaint procedure sufficiently before concluding the purchase contract and had the opportunity to get acquainted with it in full.

VIII. Consumer's right of withdrawal

The provisions of this Article VIII. of the Terms and Conditions apply exclusively to the buyer who is a consumer. Thus, when the term "consumer" is used in this article, it is meant the buyer who is the consumer.

If the purchase contract is concluded by means of distance communication (in an online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods (if the subject purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods). Withdrawal from the contract of sale must be sent to the seller within the period specified in the previous sentence. Withdrawal from the contract the buyer sends to the address of the seller's premises: Borovskoe, building 2A, Ramazanova G.K., 101000 MOSCOW. The cost of returning the goods in question to the seller shall be borne by the consumer.

In the event that the Buyer withdraws from the contract under the preceding paragraphs, the Seller shall refund the funds received from the Buyer (except for the amount of additional shipping costs incurred as a result of the Buyer's chosen delivery method other than the cheapest method of delivery offered by the Seller ) within 14 days of withdrawal from the Purchase Agreement by the Buyer in the same manner as the Seller has accepted it from the Buyer, unless otherwise agreed between the Buyer and the Seller. The Seller is also entitled to return the performance provided by the Buyer upon returning the goods by the Buyer or otherwise, if the Buyer agrees and does not incur additional costs to the Buyer. If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that the goods sent to the seller.

The consumer shall be liable to the seller for any reduction in the value of the goods in question as a result of the handling of the goods in a manner other than that which must be disposed of in order to return the goods.

IX. Order cancellation by seller

The Seller reserves the right to cancel an order or a part thereof in the event that the ordered goods are no longer produced, delivered or the price has changed significantly. In case of cancellation of the order, the buyer will be informed about this fact as soon as possible. If the buyer has already paid the costs calculated by the canceled order, the money or the difference between the satisfied and canceled part of the order will be transferred back to the bank account as soon as possible.

X. Privacy, Archiving Purchase Agreement

By concluding the purchase agreement, the buyer expresses his consent to the processing and collection of his personal data (specified in the purchase agreement) in the seller's customer database after the purchase contract (for marketing, offering other goods, possible further business cooperation or other contractual relations) until such time as it delivers in writing to the Seller its opposition to such processing. The buyer agrees to the storing of cookies on his computer. If the purchase can be made on the website and the Seller's obligations under the Purchase Agreement can be fulfilled without storing so-called cookies on the Buyer's computer, the Buyer may revoke the consent under the previous sentence at any time. The Seller keeps information about the buyers in accordance with the generally binding legal regulations of the Czech Republic, in particular in accordance with Act No. 101/2000 Coll., On Personal Protection, as amended. Buyer personal information is secured against misuse. The Seller shall not pass on such data to any third party, except as required by law to disclose such information and with the exception of the carriers and postal agents authorized by the Seller to deliver the goods; only such data as are necessary for the delivery of the goods shall be communicated to them.

The Buyer has the right of access to his / her personal data, the right to correct such data, including other legal rights to such data. Personal data can be removed from the database upon written request of the buyer delivered to the seller.

Purchase agreements are archived by the Seller, even after their fulfillment, from their conclusion. Purchase contracts are archived in the form in which they were concluded. Access to archived purchase contracts shall be exclusively available to the seller or to the seller responsible for archiving. They shall not be entitled to disclose contracts to third parties, except as required by law.

XI. Consumer's right to out-of-court settlement of consumer disputes

In the event of a consumer dispute arising from a sales or service contract between the seller and the consumer that cannot be resolved by mutual agreement, the consumer may submit an out-of-court settlement of such dispute to a designated out-of-court consumer dispute resolution is:

Czech Trade Inspection Authority Central Inspectorate - ADR Unit Štěpánská 15 120 00 Prague 2 Email: adr@coi.cz Website: adr.coi.cz

XII. Seller's contact information

shadow-bear.com Borovskoe, Building 2A, Ramazanova G.K., 101000 MOSCOW (i) OGRNIP 317057100051175 Email: info.shadowbear@gmail.com Phone: +420 737930606

Return - withdrawal

The buyer who is a consumer has the right according to § 1832 paragraph 1 of Act No. 89/2012 Coll. withdraw from the contract within 14 days of receipt of the goods, if the contract was concluded by means of distance communication. If the consumer decides to exercise this right, he must deliver the withdrawal from the contract to the seller no later than the 14th day after receipt of the goods.

The buyer should return the complete, complete documentation, undamaged, clean, preferably including the original packaging, to the buyer in the condition and value in which he received the goods. In the event that the returned goods are incomplete or damaged, the seller may reduce the returned purchase price accordingly.

However, the provisions of the 14-day Withdrawal Act cannot be construed as a free loan of goods. In the case of exercising the right of withdrawal within 14 days of receipt of the performance, the consumer must, within 14 days of withdrawal, give the seller everything he has obtained under the purchase contract. If this is no longer possible (eg goods have been destroyed or consumed in the meantime), the consumer must provide a monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller may claim the consumer's right to compensation and set off his claim for the refunded purchase price. In such a case, the seller is obliged to prove the damage. In such a case, the seller returns to the consumer only such reduced purchase price.

The seller may count the actual costs incurred in returning the goods to the buyer to be returned to the buyer.

The money for the returned goods will be returned to the buyer consumer within 14 days of withdrawal, but not before the returned goods are delivered to the buyer or until the buyer proves that the goods were sent to the seller.

The buyer acknowledges the fact that if the purchase of goods are provided with gifts, in the event that the consumer's right to withdraw from the contract under Section 1832 (1) of Act No. 89/2012 Coll. return returned gifts and related gifts. In case these are not returned, these values ​​will be understood as unjust enrichment of the buyer and the seller has the right to reduce the refunded purchase price by the corresponding amount. In the event of withdrawal from the Product Purchase Agreement purchased by the Buyer as part of an offer at a discounted price, the customer is entitled to a refund of the price of the product to which the withdrawal relates after deducting the difference between the full price of both products and the price paid for the product.

Complaints Procedure

I. General Provisions

The Complaints Procedure is an integral part of the General Terms and Conditions of the Seller shadow-bear.com (hereinafter referred to as the "Seller") and describes the procedure how to proceed in the complaint of goods purchased from the Seller.

Definitions of terms contained in this Complaint Procedure take precedence over definitions in the GBC. If these Complaints Procedure Rules do not define the term, it is understood in the meaning as defined in the GBC. If it is not defined there, it is understood in the sense in which it is used by law. As proof of warranty (warranty card) the seller issues a purchase document for each purchased goods (invoice or sales note - hereinafter referred to as the "warranty card") with all the law required to claim warranty (especially the name and code of goods, price, quantity) , purchase date).

II. Duration of warranty

The warranty period begins on the day on which the goods were received personally by the buyer or when they were shipped via the transport service to the buyer, ie the date indicated on the warranty card. The statutory warranty period for the sale of consumer goods is 12 months, unless a special legal regulation stipulates a longer period. The exception may be goods sold at a discount (goods damaged, used, incomplete, etc. - such characteristics are always given for the goods - if not, it is considered that the goods are new, undamaged and complete). For items sold at a lower price due to a defect or incompleteness, the warranty does not apply to defects for which the lower price was agreed. The warranty period is further extended by the period during which the goods were in the complaint. The rights arising from liability for defects of the goods for which the warranty period applies shall expire if they were not exercised during the warranty period.

III. Warranty Terms

In the event that during the warranty period or during the period referred to in the preceding paragraph, there is a defect of goods for which the purchased product cannot be used properly and this defect can be removed, the buyer has the right to repair it free of charge. In the case of a removable defect on a product that has not been used yet, the buyer has the right to request the replacement of the defective product with a defective product instead of removing the defect. In the event of a defect that cannot be removed and which prevents the goods from being properly used as goods without defects, the buyer has the right to exchange the goods, a reasonable discount on the purchase price or has the right to withdraw from the purchase contract. The buyer does not have the rights from defective performance if the buyer knew about the defect before taking over the item or if he caused the defect himself. The buyer has no right to withdraw from the purchase contract or to demand the delivery of a new thing if he cannot return the thing in the state in which it was received, except in cases stipulated by law. If the buyer does not withdraw from the purchase contract or does not exercise the right to deliver a new item without defects, to replace its part or to repair the item, he may demand a reasonable discount on the purchase price. The Buyer is entitled to a reasonable discount even if the Seller cannot deliver a new item without defects, replace its component or repair the item, or if the Seller fails to rectify the goods within a reasonable time or if the Buyer remedies the Buyer in a significant way.

The buyer who ordered the goods through the seller's e-shop (www.shadow-bear.com) is recommended to check the condition of the shipment together with the carrier immediately upon delivery (package integrity). The buyer is entitled to refuse to accept a shipment that is not in accordance with the purchase contract, for example, that the shipment is incomplete or damaged. If the Buyer accepts the damaged consignment from the carrier, it is necessary to describe the damage in the carrier's handover protocol. Incomplete or damaged shipment must be notified immediately by e-mail to: rusknife@email.cz, write a claim report with the carrier and send it without undue delay by e-mail or mail to the seller.

IV. Making a claim

In the case of goods purchased through the seller's e-shop (www.shadow-bear.com), the buyer can claim the goods via e-mail: rusknife@email.cz. When making a claim, the Buyer shall submit to the Seller the claimed goods, including the complete accessories and proof of purchase of the goods (sales note).

The Buyer may also send defective goods to the Seller's shipping address (otherwise than cash on delivery). The claimed goods should be thoroughly secured to prevent damage during transport, the package should be marked visibly "COMPLAINTS / претензия" and include: the claimed goods including complete accessories, a copy of the purchase document (sales note), a detailed description of the defect and sufficient contact details of the buyer (especially return address and phone number). Without the above, the identification of origin and defect of the goods is impossible. The buyer is obliged to lodge a complaint with the seller without undue delay after finding the defect. The day of claim is understood to be the day on which the goods were delivered to the above-mentioned address of the Seller.

Warranty and liability claims do not apply to goods for which the claim was made after the expiry of the warranty period, as well as to wear and tear caused by the use of the goods. Warranty and liability claims do not apply to defects caused by improper use, failure to follow the instructions, improper maintenance or improper storage. In the case of used goods, the seller is not responsible for defects corresponding to the extent of previous use or wear and tear, in the case of goods sold at a lower price the seller is not responsible for the defect for which the lower price was agreed. The seller is also not liable for injury to persons or damage to property and goods, which will be caused by unprofessional treatment, misuse of goods or negligence. The warranty does not cover damage caused by mechanical damage to the goods; use of the goods in conditions which do not correspond to their temperature, dust, humidity, chemical and mechanical effects of the environment for normal use; inappropriate treatment; failure to care for the goods or where the goods have been damaged by excessive loading or use; performing unqualified intervention or changing parameters; goods that have been modified by the customer (bending, etc.), if the defect arises as a result of this modification; if the goods were damaged by natural forces or force majeure. The Seller has the right to refuse to accept the goods in the complaint in cases where the claimed goods or its parts are contaminated or do not meet the basic prerequisites for hygienically safe handover of the goods to the complaint procedure, unless the contamination is usual.

V. Settle your claim

Received complaints are handled without undue delay, but no later than 30 days from the date of claim, unless the seller and the buyer agree otherwise. This period does not include a reasonable time depending on the type of product or service required for expert assessment of the defect. The period of 30 days may be extended after the complaint has been agreed upon with the Buyer; such extension must not be indefinite or unreasonably long. Upon expiry of this agreed period, the defect is deemed to have actually existed and the buyer has the same rights as if it were a defect that cannot be remedied.

After processing a justified claim, the warranty period is extended by the duration of the claim. In case of unjustified complaint, the warranty period is not extended. If the warranty claim has been settled in exchange for a new one within the statutory warranty period, the warranty period is extended by the duration of the warranty claim. The duration of the claim is calculated from the day following the claim until the day the claim was settled, ie the time when the buyer was obliged to take over the thing. The buyer is informed about the settlement by e-mail or telephone to the contacts that he already stated at the time of purchase.

VI. Final Provisions

This Complaints Procedure is valid from 10 October 2019 and is available at www.shadow-bear.com.

Privacy

E-shop shadow-bear.com, protects all personal information provided during registration, order or purchase (name, surname, address, telephone, e-mail) from abuse and processes it in accordance with current legislation.

We would like to inform you about some of the new rules and information in connection with the new European data protection legislation (GDPR Regulation, which has been in force in the European Union and therefore in the Czech Republic since 25 May 2018), as security your personal information is our priority and at the same time we want you to continue to enjoy all our services without any restrictions.

We process your personal information as an administrator. In this document you will find basic and clear information about what personal data we process about our customers, for what legal reason we process the data, for what specific purposes we use it, to whom we can pass it on and what rights you have in relation to the processing of your personal data. . If you wish to contact us during processing, you can contact us at: rusknife@email.cz

What personal data do we process?

Why do we process personal data and what justifies us?

If you register at our e-shop at www.shadow-bear.com you place an order with us or buy from us, we process your identification and contact information, your order data, your settings (if you have an account with us) primarily for to fulfill our contractual obligations (delivery of ordered products), ie without your consent. When registering, ordering or purchasing, we also process your identification and contact information, as well as your order details, your settings (if you have an account with us), and your behavior on the Web based on our legitimate interest (ie without your consent), to create customized bids and targeted ads that we can show you on the web. Our legitimate interest here is the most personalized and effective offer for you. We may also enrich the named data for the purpose of creating customized bids and targeted ads by analyzing and obtain derived data from your settings, the goods and services you create with us by order, and your web behavior. To do this, we may also use your website behavior data that we have rightfully acquired before you placed the order or registered and we can collect data about your website behavior even if you do not log in (eg when we identify you using cookie or similar technology). You have the right to object to this processing.

Who processes your personal data and to whom do we share it?

We process all of this personal information as a controller. The administrator processes your personal data for the fulfillment of the purchase contract, including the delivery of goods and the resolution of the liability for defects. The legal basis of processing is their necessity to fulfill the purchase contract (order). You are not obliged to provide personal information, but without providing your personal information, we would not be able to fulfill the contract with you and therefore could not be concluded. Your personal data may be further processed for the purpose of fulfilling the related public obligations of the controller, especially in accounting and tax collection and payment. The legal basis of the processing is their necessity to fulfill the legal obligations that apply to the controller. For the processing of personal data, we also use the services of other processors who process personal data only in accordance with our instructions and for the purposes described above under "Why do we process personal data and what entitles us to do so?" > a. cloud service providers and other technology and support providers

b.the marketing tool operators who help us optimize the site and personalize content and offers for you

c.protectors, especially delivery service providers

Bidding

We send you inspiration emails, articles, products and services if you are our customer based on our legitimate interest. If you are not yet a customer, we only send them to you with your consent. In either case, you can stop subscribing to our emails by pressing the unsubscribe link in each email you send.

What sources do we collect personal information from?

We process personal information that you provide directly to you when ordering goods or services, creating and using an account, or communicating with us, for example, over the phone. We may also collect personal information directly from you by monitoring your behavior on our website.

What are your rights when processing personal data?

Right of Access: You have the right to know what data we process about you, for what purpose, for what time, where we collect your personal information, to whom we pass it, who is processing it outside of us and what you have other rights related to the processing of your personal data. All this can be found in this document. However, if you are not sure which personal information we process about you, you can ask us to confirm whether or not personal information about you is being processed, and if so, you have the right to access that personal information. . Under the right of access, you can ask us for a copy of the personal information we process, with the first copy provided free of charge and additional copies for a fee.

Right of Correction: If you find that the personal information we process about you is inaccurate or incomplete, you have the right to have it corrected or amended without undue delay.

Right of erasure: In some cases, you have the right to have your personal information deleted. We will delete your personal data without undue delay if any of the following are true: We no longer need your personal data for the purposes for which we processed it; withdraw your consent to the processing of personal data, which is the data for which your consent is necessary and at the same time we have no other reason to continue processing the data; You exercise your right to object to the processing of personal data that we process based on our legitimate interests and we find that we no longer have any legitimate interests that justify such processing or believe that the processing of personal data performed by us has ceased to be consistent with generally binding regulations. This right shall not apply if the processing of your personal data remains necessary to fulfill our legal obligation or to determine, exercise or defend our legal claims.

Restrictions on processing: In some cases, in addition to the right to delete, you may exercise the right to restrict the processing of personal data. This right allows you, in certain cases, to request that your personal data be marked and not subject to any further processing operations - in this case, not forever (as in the case of the right of erasure), but for a limited period of time. We must limit the processing of personal data when: you deny the accuracy of personal data before we agree on what data is correct; We process your personal data without a sufficient legal basis (eg beyond what we need to do), but you will only prefer to restrict such data (such as if you expect to provide such data in the future) to delete such data; We no longer need your personal data for the above purposes of processing, but you are requesting it to identify, exercise or defend your legal claims, or to object to processing. As long as we investigate, if your objection is justified, we are obliged to limit the processing of your personal data.

Right to object to processing: You have the right to object to the processing of personal data that is based on our legitimate interest. In the case of marketing activities, we will stop processing your personal data without further processing; in other cases, we will do so unless we have valid legitimate reasons for continuing such processing.

Right to lodge a complaint: Exercising the rights above does not affect your right to complain to the appropriate supervisory authority. You may exercise this right in particular if you believe that we are processing your personal data in an unauthorized manner or in violation of generally binding legal regulations. You can file a complaint against the processing of personal data by us at the Office for Personal Data Protection, which is located at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.

Final Provisions

All legal relations arising in connection with the processing of Personal Data shall be governed by the laws of the Czech Republic, regardless of where the access to them was made. The Czech courts have jurisdiction to resolve any disputes arising in connection with the protection of privacy.

These principles of personal data processing come into effect on 10 October 2019, their wording may be amended or supplemented, the current wording will always be published at www.shadow-bear.com.